Step 1: Understand your audience
Which social media platform your audience is most likely to use will come down to who defines that audience in the first place. What do your demographics look like?
- Are your customers primarily male or female?
- What age range?
- Are they likely to be married and have children?
- What kind of purchasing power do they have?
These are important questions to ask when you’re at this first step because it helps you narrow down the places where your users and customers may be hanging out. For instance, we know that 85% of Pinterest’s users are women. If your brand is largely female-focused, you know pretty quickly that Pinterest needs some serious consideration in your social media marketing plan.
For The International Freelancer, my business that provides training to freelance writers and journalists, for instance, I found that my audience was largely to be found on Twitter over Facebook or Pinterest, not only because of the text over images nature of my business, but also because journalists and writers, as a group, prefer speed and efficiency over laidback pinning.
It also helps you rule out platforms that are unlikely to work as my friend Chris Thorne, who runs a website for make-up artists, points out in his post, “Why Facebook is a Waste of Time for [Make-up Artists].”
So, how do you go about finding who your core audience is?
One of the simplest ways to do this is with Google Analytics. The steps below will give you a good idea of how to approach this:
Log on to your Google analytics dashboard.
Under the “Audience” section, click on “Demographics.”
Click on “Overview.”
You’ll see graphs and pie charts giving you a bit of detail about your audience.
When I did this for my own business, The International Freelancer, as you can see below, I found that my audience skews fairly young (mostly between the ages of 25 and 34) and are largely female.
Step 2: Understand your goals
You’ve looked outward towards what it is that your audience wants. Now it’s time to look inwards to what you want. Why are you spending time, money, and resources on social media? What do you hope to get out of this process?
In her post on Search Engine People, Sharon Hurley Hall, offers the following ideas:
- increasing awareness of your brand
- giving your brand personality
- connecting with your customers with helpful or entertaining information
- delivering customer service
- getting access to influencers
- showing leadership in your niche
- increasing authority with your audience and search engines
- improving your online reputation
- building a network of people interested in your business
- streamlining and segmenting your marketing
- increasing conversions
Remember, these are great goals to consider but they’re not all great goals tohave. At most, you want to think about the one or two ways that social media can help your business and focus exclusively on those.
Which social media channel you end up picking will largely depend on what you hope to achieve.
Step 3: Understand the different options and what purpose they each solve
There are dozens, if not hundreds, of social media networks out there, from the broad-ranged, such as Facebook and Twitter, to the niche and fringe. You don’t need to understand, or even know of all of them, but having a general sense of what’s out there and what purpose it can solve can help you start making decisions early on.
To that end, let’s talk about some of the bigger social networks out there and whether or not they may be right for your business.
With 1.49 billion monthly active users and an average of 20 minutes per days spent per user on the platform, Facebook is pretty difficult to ignore as a social platform.
Facebook, however, can be a tricky platform. It’s been noted repeatedly that despite your best efforts at audience building, only a fraction of your audience will see your updates. Even so, Facebook is one of those platforms that require personality, personalization, and regular reader interaction. It’s a fantastic network to engage with your readers in, especially with cool and clever storytelling strategies
, but if your goal is to create brand awareness or simply showcase your products, your lack of responsiveness or conversation on Facebook can make you seem aloof and distant.
Prefer words to images?
Like speed and efficiency?
Choose brevity every time?
Twitter could be your platform of choice.
If so, the statistics are encouraging. The number of people using Twitter has increased by more than 50 million in the past year with the network now having over 270 million active users. Further, the average Twitter user follows five or more businesses and over a third (37%) of Twitter users will buy from a brand they follow.
LinkedIn almost never makes it to the big list of social media networks to try it, even though, for many businesses—especially service-sector ones—LinkedIn can be a fantastic way of building brand visibility and credibility. With 380 million users in 200 countries, it’s a network that is growing and will continue to grow.
Writing for PR & Marketing firm Barnett Cox & Associates, Brooke Pitts says:
All businesses—small and large—should be set up on LinkedIn with a company page. This allows you to post updates on your business, raise awareness of your brand, develop a follower community and showcase your products and services. Furthermore, you can recruit potential employees on LinkedIn using the career tab.
She notes that while LinkedIn is best for B2B companies from a marketing and sales standpoint, it can still be effective for B2C companies looking for networking opportunities within their industry.
According to Nielsen data, 84% of US Pinterest users are women. Weddings, home décor, fashion, travel, food, and style all seem to do really well on this platform and if you have the time and resources for creating unique and clever images, Pinterest can be a fantastic way to showcase your product and build relationships with your audience, many of whom are highly engaged with the platform.
One of the great things about Pinterest is the boards that make it easy for you to classify your images into categories and by interest, which makes browsing easy and fast. It also means that you can reach different types of audience with your Pinterest page by promoting each individual board.
If you have an image-heavy brand but limited resources, Pinterest may be difficult to keep up with and other image-focused platforms such as Instagram may be worth exploring. But if you’re able to focus on creating consistent visual content, Pinterest can be a fantastic place to build an audience quickly.
While Pinterest’s user base is largely American, it’s interesting to note that 70% of Instagram’s users are based outside of the US. This, if you’re an international business, or a business with global reach, is important to note during your social media marketing efforts.
That’s not all. The average Instagram user spends 21 minutes a day using the app, which for a network that focuses exclusively on images, is a pretty high number.
Like with Pinterest, if you’ve got a product or services that can be showcased via images, this is a fantastic platform to get active in. Users are connected, responsive, and receptive to products, and if “conversions” was one of your goals in Step 2, this is definitely a platform worth exploring to increase those numbers.
If video’s your medium of choice, YouTube is a great place to start with your audience-building efforts, given its 1 billion users. 6 billion hours of video are watched each month on YouTube, which makes it a highly desirable network to be on if you have good-quality video, but also makes it highly competitive for the same reason. Yet, when it comes to video, while Instagram, Facebook, and other networks have certainly made sharing easier and faster, YouTube still remains the top place to post video content as well as make money from it.
Step 4: Pick and rank
Now that you know who your audience is, what they want, and how you can align your content so as to meet their needs as well as your business goals, it’s a good idea to start looking at what some of your competitors are doing, which platforms they’re most active on, and what is getting them the most results.
Swellpath has an excellent guide on how to do this, in which they lay out the following steps:
Identify your competitors
Identify their voice
What is their fan to follower ratio?
How active are they on social sites?
Engagement rate with fans
What types of content are they posting?
What is their month-over-over percent growth
Then, it’s time to take your pick.
My advice is to make a list of the platforms that will fit into your business, and then rank them according to priority.
Now pick one to focus on.
Step 5: Create content and engage with your audience
Timing, frequency, and consistency are everything when it comes to engaging with your social media audience.
While the timing of what you post and how often you’ll post it differ from network to network (read our guide for Twitter, Facebook, and blog posts here), it is important that you have a consistent schedule that you stick to.
More importantly, make the effort to respond to your audience when they engage with your content. In a study done by KISS Public Relations, more than half (51 percent) of respondents agreed that if a brand is not present or active with its social media, it would reflect negatively on the company.
While it’s perfectly fine to have profiles on social networks where you’re not actively engaging with your audience, a good practice is to let your users know where you are active. Says Simon Heseltine, Director of SEO with the Huffington Post Media group:
If you don’t have the resources to maintain an active social account on a particular social network, then what you should do is let users of that network know where you are engaging with the general public so they at least have the opportunity to contact you over there.”
Step 6: Measuring & Tracking Social Media Efforts
Finally, measuring and tracking your social media efforts can help you analyze whether or not you’re on the right track and whether the social media platform you’ve picked has, indeed, been the right choice.
If so, you might just be ready to add on another one.
Keep in mind, though, that much like everything else, the 80/20 rule (aka the Pareto principle) applies to your social media marketing, too. Which is to say that 80% of your results will come from 20% of your social media channels.
So when you find a social media channel or two that work, stick with them and try to put most of your resources towards them.
You want to be active on all social media networks, and perhaps over time, even have individual strategies for each of them.
But you’ll find, as most people do, that there’s one that works better than most.
That’s the one to stick to.
Source: By Mridu Khullar Relph